Refund & Return Policy
Last Updated: July 24, 2026
At Howdy, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please read our Refund & Return Policy carefully before initiating a return or exchange.
Return Eligibility
You may request a return within 7 days of receiving your order if:
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The item is unused, unwashed, and unworn.
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All original tags, labels, and packaging are intact.
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The product is in its original condition.
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You have a valid proof of purchase or order confirmation.
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
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Products purchased during clearance or final sale.
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Gift cards.
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Items that have been worn, washed, altered, or damaged after delivery.
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Products returned without original tags or packaging.
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Customized or personalized products (if applicable).
Exchanges
If you need a different size or received the wrong product, you may request an exchange within 7 days of delivery, subject to stock availability.
If the requested size is unavailable, we may offer:
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A refund (if applicable), or
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Store credit equal to the purchase value.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us resolve your request quickly, please provide:
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Your Order Number
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Photos of the product
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Photos of the packaging
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A brief description of the issue
After verification, we'll arrange a replacement, exchange, or refund where applicable.
Refund Process
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved:
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Refunds will be processed to your original payment method.
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Processing typically takes 5–7 business days, depending on your bank or payment provider.
Shipping charges (if any) are generally non-refundable unless the return is due to our error or a defective product.
Return Shipping
If the return is due to:
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A damaged or incorrect item, Howdy will cover the return shipping costs.
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A change of mind or sizing issue, the customer may be responsible for the return shipping charges unless otherwise stated.
Please use a trackable shipping service when returning products, as we cannot guarantee receipt of items lost during transit.
Order Cancellation
Orders may be cancelled only before they have been packed or shipped.
Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if the item meets our return eligibility requirements.
Late or Missing Refunds
If you haven't received your refund:
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Check your bank account or payment method.
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Contact your bank or card provider, as processing times may vary.
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If you still haven't received your refund after the expected timeframe, please contact our support team for assistance.
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact our customer support team through our Contact Us page.
To help us assist you faster, include your Order Number and a brief description of your request.
Our Commitment
At Howdy, we believe shopping should be simple, transparent, and worry-free. We are committed to providing premium products, fair policies, and responsive customer support to ensure you have the best possible experience with every purchase.