Frequently Asked Questions
Everything you need to know about shopping with Howdy. If you can't find the answer you're looking for, feel free to contact our support team.
1. How do I choose the right size?
Each product includes a detailed size chart to help you find your perfect fit. We recommend comparing the measurements with a T-shirt or hoodie you already own. If you're between sizes, size up for a more oversized streetwear fit or size down for a regular fit.
2. What materials are your products made from?
Our apparel is crafted using premium-quality fabrics selected for comfort, durability, and everyday wear. Most of our T-shirts are made from 100% premium cotton or high-quality cotton blends, offering a soft feel and long-lasting performance.
3. How should I wash my clothing?
To keep your garments looking their best:
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Machine wash cold.
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Wash inside out with similar colors.
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Do not bleach.
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Tumble dry on low heat or air dry.
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Iron inside out if needed.
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Do not iron directly on printed designs.
4. Do you ship across India?
Yes! We deliver to most locations across India. Shipping times may vary depending on your location, but most orders arrive within 3–7 business days.
5. How long does it take to process my order?
Orders are typically processed within 24–48 hours after payment confirmation. During sales or holiday seasons, processing may take slightly longer.
6. Can I track my order?
Absolutely. Once your order is shipped, you'll receive a tracking link via email or SMS so you can monitor your delivery in real time.
7. What is your return policy?
We accept returns for eligible items within 7 days of delivery. Products must be unworn, unwashed, and returned in their original packaging with all tags attached.
Items purchased during clearance or final sale may not be eligible for returns.
8. Can I exchange my size?
Yes. If the size doesn't fit, you can request an exchange (subject to stock availability). Please initiate your exchange request within 7 days of receiving your order.
9. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for eligible PIN codes across India. Availability will be shown during checkout.
10. What payment methods do you accept?
We accept:
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UPI
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Credit Cards
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Debit Cards
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Net Banking
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Popular Digital Wallets
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Cash on Delivery (where available)
All payments are processed through secure payment gateways.
11. Can I cancel my order?
Orders can usually be cancelled before they are shipped. Once an order has been dispatched, cancellation is no longer possible, but you may request a return if your order is eligible.
12. My package arrived damaged. What should I do?
We're sorry about that. Please contact us within 48 hours of delivery with your order number and clear photos of the damaged product and packaging. Our team will arrange a replacement or appropriate resolution.
13. Do you restock sold-out products?
Some of our bestselling essentials are restocked regularly. Limited-edition drops and exclusive collections may not return once sold out.
14. How can I contact customer support?
You can reach our customer support team through our Contact page or by email. We aim to respond to all inquiries within 24 business hours.
Still Need Help?
If your question isn't listed above, we'd love to help. Visit our Contact Us page and our support team will get back to you as quickly as possible.